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Participants’ second PMI session, one year after the first, helps them gauge their personal impact and the roles of their laundry staff on total business performance. They also review and test for the CPLM

6 Hours of Classes
Production Management
Maximizing total plant performance through proper equipment selection and load factors; key steps in creating and evaluating plant layouts including space allocation and utilities requirements

4-Hour Classes
Human Resources
Managing individuals through their employment “life cycle:” recruiting, interviewing, selection, performance and discipline. Discussion of legal requirements under federal Acts:  Fair Labor Standards, Equal Pay, Civil Rights, Americans with Disabilities, Sexual Harassment, Family & Medical Leave, Occupational Safety & Health

Merchandise Management
Product, placement, price and process; choosing which textiles to buy, getting them back from customers and keeping them rentable by troubleshooting for common processing pitfalls that reduce textile life

2-Hour Classes Each

Customer Service
Achieving total commitment from everyone in an organization to retain customers through Sincerity, Enthusiasm, Research, Vital responsibility, Integrity, Commitment and Endurance (SERVICE)

Fabric Technology
Fibers (natural, manmade, staple, filament); structure of yarns (filament, spun), woven fabrics (warp, count, weave, weight, defects/grades) and knitted fabrics (weft, warp); finishes (durable press, flame resistant, soil release, prints, dyes)

Transactions: recording, communicating and analyzing; financial statements; account types (assets, liabilities, equity, revenue, expenses)

Measuring Productivity
Calculating pounds per hour by department: soil room, washroom/drying, flatwork, dry fold, tunnel finishing, pressing/finishing, pack-out. Solving problems with equipment, layout and work areas to boost individual performance

Washroom Troubleshooting
Detergent chemistry fundamentals plus why goods deteriorate: standard wear, customer abuse, laundry mishandling and processing errors. Defining problems, evaluating alternatives, proposing procedural changes, documenting improvement attempts

Wastewater Management & Water Reuse/Recycling
How municipal sewage treatment authorities analyze laundry discharges to regulate these; overview of pollutants generated by various types of laundry customers; how to optimize operations to ease discharge permit requirements; types of water reuse and recycling systems.

1-Hour Classes Each

Quality Control
Building a work atmosphere in which employees care about doing the best job they can and treat each of their colleagues as an important customer. Improving accuracy in counting; using correct formulas and wash cycles; better cleanliness, inspection, recordkeeping, storage and handling of merchandise; courteous, prompt service

Standard Operating Procedures
Documenting tasks to ensure staff produces accurate, neat and timely work. Choosing the right document format to prompt individuals to perform their jobs properly and consistently, particularly processes for maintaining, calibrating, and using equipment