Webinar Outlines Conflict Resolution Techniques

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TRSA opened October with another informative webinar, an Oct. 7 presentation titled, “Conflict Resolution for Managers.” The hour-long webinar was hosted by Guy Harris, master trainer and coach, The Kevin Eikenberry Group, Indianapolis, a consulting company with a focus on leadership and learning.

Harris kicked off the webinar by defining conflict resolution as a plan for mutually agreeable future behaviors and interactions. He then outlined the big picture goals to solving conflicts in the workplace:

• Solve the business problem – the goal of workplace conflict resolution
• Remove sources of threat – identify the likely source or sources, and take positive actions to reduce and/or eliminate the threat, such as apologize, concede a point, etc.
• Focus on the future – don’t try to fix the past, seek agreement on what each person will do in the future
• Address behaviors more than perceptions – goal is to agree on future behaviors, emotions will follow behaviors
• Use clear, assertive communication – describe the impact of past behaviors and move to the future
   

To purchase this webinar and other past TRSA presentations, visit www.trsa.org/store. TRSA’s next webinar, titled “Textile/Linen Loss,” is scheduled for Oct. 21 at 2 p.m. EDT. Click here for more information and to register.