Members: $595 | Non-Members: $995
Please Note: This registration will sign you up for all 6 sessions on April 20, April 26, and May 3.
Join other Human Resources professionals to benefit from guidance on HR issues of compliance, talent cultivation, evolution of HR function as your company grows with presentations specific to the industry, best practices from other industries and peer-to-peer sharing.
The summit will provide:
- Industry-specific presentations
- Award-winning ideas from other industries
- Interactive panel discussion with leaders in the linen, uniform and facility services industry
The HR & Labor Management Summit Series has a new format this year! This series consists of 6 sessions spread out amongst 3 days in 3 weeks.
May 3rd, 1-3 PM ET Agenda
- 1 – 1:55 pm ET Workplace Harassment 101
Monica Colunga, Outreach & Education Coordinator, EEOC
- 1:55 – 2:05 pm ET Break
- 2:05 – 3 pm ET Awesome Human Project
Kortney Overzet, Vice President of People Development & Culture, Spindle
Join us for an interactive session centered around aspects of the Awesome Human Project book, primarily focusing on Pouring into Yourself.
We’ll review aspects of the book that support You focusing on You, including 2 interactive exercises done in smaller breakout groups. Our goal is that you come out of this session with ideas on how to pour back into yourself to prevent burnout, combat stress, and remember that You are an Awesome Human!
Participate and Gain Access to Newest Practices
While TRSA members can turn to previously published manuals, videos, webinars and articles as reference materials for their HR programs, attending this Summit is the best way to stay up-to-date.
Who Should Attend
- Human Resources Professionals
- Owner-Operators
- Regional Management
- General Managers
- Plant-Based Managers
- Others responsible for personnel (managing and supporting employees)
- Corporate Executives
Earn SHRM Professional Development Credits with Summit Attendance

TRSA was recently recognized by the Society for Human Resource Management (SHRM) to offer SHRM-CP or SHRM-SCP professional development credits (PDCs) through event participation. For more information about certification or recertification, please visit shrmcertification.org
Earn CPLM Continuing Education (CE) Credits

Individuals who have earned TRSA’s Certified Professional Laundry Manager (CPLM) credential may earn Continuing Education (CE) credits toward recertification with participation in this event. For more information about TRSA’s CPLM credential, visit www.trsa.org/cplm
Cancellation Policy
TRSA virtual events are not eligible for refunds as registered attendees will have access to the recording after the live event. Please contact TRSA for assistance.
Dr. Mario Wallace

Dr. Mario D. Wallace, the founder of the All Things Strategic, has more than 20 years of small business consulting experience and 11 years of healthcare consulting experience. He has considerable expertise in the areas of process improvement, change management, leadership development, medical education, program instructional development, strategic management. Recently, he published the books Strategy Is Spelled ADEM, the Unstoppable Leader, Strategy Management, DIVOC, and the Executive Performance Journal.
Dr. Wallace earned his bachelor’s degrees in International Language and Rhetoric and Writing and his master’s degree in Education from the University of Arkansas at Little Rock. He earned his doctoral degree from Walden University in Business Administration Leadership. He has certifications in the Balanced Scorecard from the Palladium Group, Lean Six Sigma Black Belt from Villanova University, Change Management from PROSCI, Emotional Intelligence from the Hay Group, Communication from the Wiley Everything DiSC Workplace, and Facilitation from Development Dimension International (DDI). Dr. Wallace also earned his COVID-19 Contract Tracing Certificate from Johns Hopkins University.
Dr. Wallace is currently the Principal Strategy Consultant at the Ohio State University in Columbus, Ohio.
Dan Gonder, President and Owner, Strategic In/Sight Partners
Dan Gonder is the President and owner of Strategic In/Sight Partners. Dan specializes in strategic advisory services, team and executive training programs, process improvement and executive coaching. Additionally, Dan is an inaugural member of a new professional network of Patrick Lencioni and the Table Group – CAPAPRO (which stands for the Consultant and Practitioner Alliance). As a member, Dan receives ongoing, exclusive professional development, tools, and training directly from Lencioni and his team at the Table Group about how to best help clients utilize their proven approach to achieve organizational health.
Before joining Strategic In/Sight Partners, Dan was the North American training leader for Microsoft Business Solutions, where he was responsible for 60+ training centers and 300+ certified instructors throughout the United States and Canada. Dan’s other positions at Microsoft included programs development manager for training and education resources manager. He also held positions as special projects coordinator and client services representative at Solomon Software.
Michael Flores, Vice President of Human Resources, Prudential Overall Supply
Michael Flores is the Vice President of Human Resources for Prudential Overall Supply where he is responsible for employee engagement and employee health & safety. With a background in human resources across various functions, Michael works to ensure a positive experience for Prudential’s 2,000+ employees. His early experience includes starting in Prudential’s operations before moving into the HR function and also includes diverse experiences leading HR teams in Central and South America with a leading global organization.
Michael serves as a member of Prudential’s Executive Leadership Team and delivers people initiatives to ensure Prudential’s continued success.
Steve Royals, President, Performance Matters
Steve started working with Performance Matters in 2009, being named President in 2020. He brings more than 25 years of global strategy, sales, management, and consulting experience. Steve has worked with a variety of clients from Banks, Colleges, and Universities, and even the Federal Government.
Steve is an accomplished, versatile professional, who is well-versed in running and leading a business. He has a passion for helping others and specializes in strategy, finance, sales, and building a team culture. Steve has a B.S.B.A. degree with undergraduate work from both Wake Forest University and University of North Carolina-Charlotte, as well as an MBA from Kenan-Flagler Business School at The University of North Carolina at Chapel Hill.
When not working, Steve enjoys traveling, watching college sports (his UNC Tar Heels) and spending time with his wife Ainsley, and their two children, Carter and Savannah. Steve and his family live in High Point, NC.

Matt Smith, Director of Recruiting, Infinite Laundry
Matt Smith is a headhunter and recruiter dedicated to the laundry, linen, and uniform service industry. He has a background in the industry having been a Service Manager, and then a GM, who led and grew his family’s 4th generation linen and uniform service business. Matt left operations to pursue his interest and passion for recruiting, knowing what it takes for candidates to be successful in key roles at a commercial laundry organization. Matt is the Director of Recruiting at Infinite Laundry and resides in Saratoga Springs, NY
Monica Colunga, Outreach & Education Coordinator, EEOC
Monica Colunga was hired by the U.S. Equal Employment Opportunity Commission (EEOC) in August 2010 as a Bilingual Investigator with the San Jose Local Office. After 5 years as Investigator, Monica was promoted to Enforcement Supervisor of the Washington Field Office in September 2015, and subsequently promoted to Outreach and Education Coordinator in August 2019, where she currently serves.
Prior to her employment with the EEOC, Monica worked in the federal sector at Internal Revenue Service (IRS), Federal Aviation Administration (FAA) and the private sector with Native American and Latino Families in California.
Kortney Overzet, Vice President of People Development & Culture, Spindle
Kortney Overzet is the Vice President of People Development & Culture for Spindle, a technology company that builds the infrastructure for commercial laundries to improve operational performance. Kortney has over 10 years of experience focusing on supporting, guiding, and coaching employees and organizational leaders across the spectrum of People Resource topics – from benefits and compliance to employee engagement and development. A passionate part of Kortney’s career is also ensuring the company culture and values are integrated into everything the company does – making it a true heartbeat of the organization.