Industry Performance Metrics: Using the TRSA Benchmarking Report to Improve Business Performance

October 22, 2020, 11:30 AM-12:30 PM EDT   •   Webinar Register

Members: Free | Non-Members: $70

This webinar will take a 12-year trended look at the benchmark data from the TRSA Industry Performance Report including the latest results from the 2020 Report.  The presenters will identify a subset of key metrics that every laundry operator should be tracking, driving and managing to create a profitable business. The bottom line is understanding how benchmark data will help you improve your own performance.

Presenters:Eric Kurjan, president and owner, Six Disciplines Consulting Services and Audrey Carmichael, Senior Advisor, Six Disciplines Consulting Services

Additionally, you’ll hear from a panel of TRSA operator members who will engage in a brief exercise demonstrating using Root Cause Analysis to improve lower performing metrics.  The panelists will participate in a subsequent discussion on the exercise findings.

Panelists include:  Jim Buik, president, Roscoe Co.  P.J. Dempsey, president, Dempsey Uniform & Linen Supply and Josh Wildman, CEO, Wildman Business Group

Earn CPLM Continuing Education (CE) Credits

Individuals who have earned TRSA’s Certified Professional Laundry Manager (CPLM) credential may earn three Continuing Education (CE) credits toward recertification with participation in this webinar. For more information about TRSA’s CPLM credential, visit

Cancellation Policy

TRSA webinars are not eligible for refunds as registered attendees will have access to the recording after the live event. Please contact TRSA for assistance.