AmeriPride Launches C3 Mobile Application
AmeriPride Services Inc., Minnetonka, MN, recently announced the launch of its Complete Customer Care (C3) Mobile platform. This new technology provides the company’s customer service managers with a tool to service and support customers on a touchscreen tablet, according to a news release.
“We recognize that technology is changing how people do business and our customers’ service expectations are also changing,” said Andrew Steiner, vice president of marketing and customer operations. “In response, we are investing in and introducing new innovations that help us provide better service through technology. Knowledge is power, and this new tool will allow our service managers to more effectively manage the customer relationship, resolve issues quickly, better train the service team and further grow our business.”
The Windows-based platform runs on Dell Venue tablets and provides the service team with access to accurate, real-time information such as customer program details, as well as any recent service requests, account changes and communications between the customer and AmeriPride. This information remains accessible throughout the day while working online or offline, the release said.
C3 Mobile also works in tandem with AmeriPride’s new customer portal so that when a customer communicates an issue or need, the system immediately alerts the appropriate manager, according to the release.