Annual Industry Performance Report Reflects Financial Recovery

Posted December 16, 2022 at 12:46 pm

TRSA’s recently released Industry Performance Report shows many financial indicators improving to pre-COVID levels. Using 2021 financial data collected from TRSA members on a confidential basis and compiled by the MacKay Research Group, Boulder, CO, the TRSA report is the only industrywide research report that enables operators to compare their income statements, balance sheets, and financial and employee productivity ratios.

Profit margin, or return on sales, improved for every market segment and measured at higher levels than 2019 and 2020. Compared with the pre-pandemic year 2019, profit margin showed a slight increase for operators specializing in industrial (6.4% to 6.9%). F&B linen, hit hard in 2020, improved from 4.7% in 2019 to 6.2% in 2021. Healthcare had a healthy lift in 2021 (7.9% to 12.2%) and mixed-use operators leaped from 5.6% to 15.9% from 2019 to 2021.

The report enables operators specializing in these customer industries to compare a variety of their productivity, efficiency and financial performance metrics from the last five years with other such specialists. Such comparison also is fostered within these demographics:

• Annual sales volume (under $8 million, $8M-$12M, $12M-$30M, $30M+)
• Number of locations (single, multiple)

Income statements for each demographic contain a total of 22 expense line items categorized as merchandise, plant, delivery, or sales and administrative, each reported as a percent of sales and cost-per-pound. Return-on-investment and product profiles report strategic profit model ratios, sales by market, pounds per operator hour and delivery costs per route. Productivity statistics for each category include its number of employees and wage/salary costs by job function, turnover and sales per employee.

Thirty-nine member operators filled out the surveys that generated this year’s TRSA Industry Performance Report. The report has been distributed at no charge to participants who responded to the survey and is now available for purchase by both TRSA members and nonmembers at