Business Pulse Provides Industry Update Six Months into Pandemic

Posted September 18, 2020 at 2:07 pm

TRSA recently completed the latest edition of its Business Pulse Survey, conducted in August/September 2020. The survey provided a snapshot of the U.S. linen, uniform and facility services industry roughly six months into the COVID-19 pandemic.

The survey had a total of 42 respondents across the various sectors of the linen, uniform and facility services industry, including F&B, acute healthcare, nonacute healthcare, hospitality/hotels, and industrial, as well as mixed operations. The latest Business Pulse Survey looked at revenue trends, staffing levels, supply chain issues and more.

Overall, 31% of survey respondents listed their total volume today as falling between 81-90% year-over-year compared to August/September 2019. Revenue trends since Aug. 1 varied by market sector:

  • 67% of F&B operators described their revenues as well below expectations
  • 64% of acute healthcare operators described their revenues as slightly below expectations
  • Hospitality survey respondents were split at 33% between near expectations, slightly below expectations and well below expectations
  • 60% of industrial operators were near expectations
  • 40% of mixed operators were slightly below expectations

41% of survey respondents expected business to return to pre-COVID shutdown revenue levels within 12 months. 24% expected it to take 18 months.

TRSA has surveyed its membership throughout the COVID-19 crisis to gauge the industry’s response to the pandemic and ongoing economic recovery. To review the results of previous Business Pulse Surveys of operator members, click the following links:

TRSA also ran a pair of Business Pulse Surveys of associate members/suppliers to the linen, uniform and facility services industry. To view them, click the following links:

Additionally, Robert W. Baird & Co. recently released its Linen & Uniform Rental Survey results for the third quarter of 2020. Click here for details.