Business Pulse Provides Industry Update Six Months into Pandemic

TRSA recently completed the latest edition of its Business Pulse Survey, conducted in August/September 2020. The survey provided a snapshot of the U.S. linen, uniform and facility services industry roughly six months into the COVID-19 pandemic.

The survey had a total of 42 respondents across the various sectors of the linen, uniform and facility services industry, including F&B, acute healthcare, nonacute healthcare, hospitality/hotels, and industrial, as well as mixed operations. The latest Business Pulse Survey looked at revenue trends, staffing levels, supply chain issues and more.

Overall, 31% of survey respondents listed their total volume today as falling between 81-90% year-over-year compared to August/September 2019. Revenue trends since Aug. 1 varied by market sector:

• 67% of F&B operators described their revenues as well below expectations
• 64% of acute healthcare operators described their revenues as slightly below expectations
• Hospitality survey respondents were split at 33% between near expectations, slightly below expectations and well below expectations
• 60% of industrial operators were near expectations
• 40% of mixed operators were slightly below expectations

41% of survey respondents expected business to return to pre-COVID shutdown revenue levels within 12 months. 24% expected it to take 18 months.

TRSA has surveyed its membership throughout the COVID-19 crisis to gauge the industry’s response to the pandemic and ongoing economic recovery. To review the results of previous Business Pulse Surveys of operator members, click the following links:

https://www.trsa.org/news/business-pulse-initial-survey-shows-hard-hits-hospitality-fb-sectors/

https://www.trsa.org/news/business-pulse-update-industrial-operators-show-signs-optimism/

https://www.trsa.org/news/business-pulse-operators-weigh-loans-industry-messaging/

https://www.trsa.org/news/business-pulse-increased-hygiene-stressed-latest-survey/

TRSA also ran a pair of Business Pulse Surveys of associate members/suppliers to the linen, uniform and facility services industry. To view them, click the following links:

https://www.trsa.org/news/business-pulse-suppliers-report-delays-cancellations-orders/

https://www.trsa.org/news/business-pulse-suppliers-seek-financial-aid/

Additionally, Robert W. Baird & Co. recently released its Linen & Uniform Rental Survey results for the third quarter of 2020. Click here for details.