HR Chief: Relishing the Challenge of Change

Sarah Cooper, “Chief People Officer” at CLEAN Linen Services based in Camberley, Surrey, United Kingdom (UK), likes to help people and organizations tackle change in the process of growing their businesses.  

That’s why Cooper, who has an engineering background, excelled in previous corporate jobs at Mars UK and other organizations with a focus on “transformational management,” according a recent profile in the ADVISOR, a magazine published by UK’s Textile Services Association.

“I’ve always wanted to be in a role that is both challenging and motivating and where I have the opportunity to really make difference,” said Cooper, who joined CLEAN in 2009. “Who I work with is also a key motivating factor for me,” she added. “The CLEAN team are really passionate and motivated about our business.”

In additional to overseeing recruitment/retention efforts, Cooper currently is leading the development of a new apprenticeship program for the company. She’s also developing a new training strategy as part of an effort to integrate the recent acquisitions of Watford and Paragon laundries into the CLEAN organization.

Working with other directors, Cooper’s engaged in developing a new set of values for the company as well. “It is so important to always review these values to ensure they remain fresh and relevant to the business today,” she said. “My job is to cascade and communicate the new vision strategy and values to all our 1,350 people.”

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