Miller’s Promotes VP to COO; Cintas Veteran to Lead Sales

Posted October 9, 2020 at 1:08 pm

Miller’s Textile Services, Wapakoneta, OH, recently announced two major personnel moves as the company prepares for next year’s 75th anniversary as a supplier of uniforms, linens, healthcare textiles and more. Andrew Thornbury, who’s led plant operations since 2016, advances from vice president of operations to COO. Greg Hart, a 22-year executive with Cintas Corp., will now oversee customer outreach as Miller’s director of sales & service.

“Miller’s Textile Services is blessed to have leaders with such keen business acumen as Andrew and Greg to help accelerate our growth, while maintaining the quality of service our customers have come to know Miller’s for,” said Robert L. Hager, president and CEO of Miller’s Textile Services, in a news release. “After spending the last few months investing in and deploying industry-leading technology to improve our services and products for our customers, we are ready to have Andrew and Greg lead our efforts to implement our strategic plan to ensure our ongoing growth and success as we approach Miller’s 75th anniversary.”

In his new role as COO, Thornbury will oversee all aspects of Miller’s day-to-day operations in support of the company’s strategic and tactical plans. Thornbury joined Miller’s in October 2016 as plant manager.  He was promoted the following year to vice president of operations. Under Thornbury’s leadership, Miller’s has significantly expanded its presence and scope in their growing operating region, and has improved its customer focus through technology-driven inventory management processes that continuously improve their value proposition, earning industry accolades and certifications along the way.

“I am excited to have an expanded role with Miller’s to further enhance the value that we bring to our customers,” Thornbury said. “I look forward to collaborating with Greg and having his insight on building our customer base as we leverage our robust vendor relationships and extend into new markets.”

As the incoming director of sales & service, Hart will oversee Miller’s revenue growth and exceptional customer service through improving internal and external communications, training and education systems as services are expanded into other markets. Prior to joining Miller’s, Hart worked for Cintas Corp. for 22 years. During his time with Cintas, Hart held a number of roles, beginning as a management trainee in 1995. He worked his way up to various executive-level positions, helping to grow the company’s sales and profits. Most recently, Hart served as COO for J. Charles, a manufacturer of glass and crystal for the gift and recognition industry, and as COO for the Designs Direct Creative Group, a home décor supplier. “I welcome the opportunity to partner with Andrew to leverage Miller’s most important asset, its employees, as well as the long-standing, regionally-based partnerships to meet our customer’s ever-changing needs, while identifying new opportunities and markets,” Hart said. “With our combined experience and the strong foundation that Bob and his family have built, I am confident Miller’s will continue to prosper under our guidance for the benefit of our customers and the next generation of actively involved Hager family members.”

For more information about Miller’s Textile Services visit,