Tech Advantage – Gallagher Goes Mobile
Gallagher Uniform, a 124-year-old textile service provider, recently took a step into the future of customer service with the implementation of a mobile app, dubbed G-Trak Mobile, which is providing its customers and individual uniform wearers with access to personalized, live access to uniform delivery tracking and service requests, according to a news release.
“Customer service impacts customer loyalty,” said John Gallagher, president of Gallagher Uniform, Battle Creek, MI. “We take service very seriously here at Gallagher Uniform, which is why we use technology to improve communications at every level for our customers. The biggest challenge we see for many of our customers is communication with all three shifts of employees, then getting that information to us. G-Trak Mobile solved this issue and allows employees instant access to service when it is convenient for them. It is a game changer for the industry.”
G-Trak Mobile was developed to integrate seamlessly with Gallagher’s internal garment tracking system, the release said. The software uses barcodes and radio-frequency identification (RFID) chips on each individual garment to enable app users to identify and track workwear at any point in the rental cycle, including wash, repair, on the route or anywhere in between.
“We’ve had a Web-based solution for our customers to utilize for years, but we’re excited to take it a step further as we continue to implement innovative solutions for our customers,” Gallagher said. “The world is going mobile and that now includes your uniform rental service with Gallagher Uniform.” Click here for details.