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Workforce Management: HR Hot Topics Take Center Stage

Posted April 11, 2019 at 11:41 pm



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Human resources professionals gathered on April 9 in Dallas to discuss the latest issues impacting the linen, uniform and facility services industry at TRSA’s Third Annual Workforce Management Summit.

Dick Finnegan, an author and CEO of C-Suite Analytics and the Finnegan Institute, kicked off the day with a keynote address designed to help you retain your most valued employees titled “The Power of Stay Interviews.” Finnegan said that stay interviews are a powerful tool to keep your employees engaged and, in the process, stop turnover at your company. He suggested using the following questions when conducting a stay interview with your staff:

  1. What do you look forward to each day when you commute to work?
  2. What are you learning here? Want to learn?
  3. Why do you stay here?
  4. When is the last time you thought about leaving us? What prompted it?
  5. What can I do to make your job better for you?

Following Finnegan’s keynote speech, the Summit featured presentations on the following topics:

  • Drug Testing Regulations, Legal Issues and Hiring Strategies in the Legalized Marijuana Era
  • Transitioning from Doing to Managing
  • Employee Development and Training
  • Onboarding: Effectively Connecting People to Your Company Culture
  • How to Conduct Effective Internal Investigations and Assess Credibility

The Summit ended with facilitated roundtables, giving attendees the opportunity to discuss topics directly affecting the linen, uniform and facility services work force with their industry peers. Topics discussed in these small groups included:

  • Managing Conflict and Negativity in the Workplace
  • Recruiting, Managing and Retraining Millennials
  • Handling Organizational Change and Poor Performance
  • Management Strategies – Delegating, Time Management and Managing Up
  • Employee Recognition and Appreciation
  • Boosting Employee Morale

The week’s professional-development events got underway the previous day with a Leadership Retreat attended by members of the Women in Textile Services Committee.