Episode 24 – Energy and Utility Savings

Welcome to the TRSA podcast. Providing interviews and insights from the linen, uniform, and facility services industry. Most Americans might not realize it, but they benefit at least once per week from the cleanliness and safety of laundered, reusable linens, uniforms, towels, mats, and other products provided by various businesses and organizations. TRSA represents the companies that supply, launder, and maintain linens and uniforms. And in this podcast, we will bring the thought leaders of the industry to you.

 

Happy New Year, everyone, and thanks for tuning in to TRSA’s Linen, Uniform, and Facility Services podcast. I’m Jason Risley, and this is our first episode of 2020. We’re looking forward to a great year both at TRSA and on the podcast, and we couldn’t do it without loyal members and listeners like you. If you have any feedback on the show, please send an email to podcasts attrsa.org. That’s podcasts attrsa.org.

 

Additionally, I’d like to thank 6 Disciplines Consulting Services for their support of the podcast. As an extra bonus, an interview on leadership development with 6 Disciplines owner and president, Eric Kurgan, is included in the podcast. In today’s episode, we’ll also take a look at ways to save on energy and utility costs in your laundry operations. Sharing their thoughts on this topic are Michael Payne and Dan Flaherty of TRSA Business Solutions Partner, appi Energy, and Chad Burden of THG Energy Solutions. Thanks to all of you for joining us this afternoon.

 

We’re very excited to have this On the line with us today is one of my associates, Dan Flaherty. Dan, would you say hello? Hey, everyone. Glad to be here. Appreciate the opportunity.

 

I’ve been working with TRC for quite some time. Excited to meet everyone and have Mike provide some great information. Thank you, Dan. Thanks to everyone again for joining us. There’s a lot to cover.

 

So today, we’re gonna cover 4 primary, categories. First of all, energy solutions, the industry today, and the procurement process. These are the 4 dynamic and, areas that APPI concentrates in every day. The 3 primary goals for us to to focus on with every member is to reduce your energy demand, reduce your energy costs, and increase your energy sustainability. Everything is, truly dovetails.

 

It is interconnected, and this is accomplished by evaluating all your data. We have integrated energy assessments and then implement the targeted solutions and then evaluate and manage and verify their efficacy as they’ve been implemented into your plants and your buildings, your operations. So, again, a powerful and holistic energy management solution set that’s based around, your data, your operations, your goals, and your requirements. On the solution side, just wanted to share with you some of the different types of projects and technologies that that we implement, that we use. Obviously, each TRSA member situation is gonna be unique.

 

We wanna determine through that holistic approach exactly what your current status is in a deep dive way, not just a snapshot and not just a broad based picture. But look at all of your operations, look at all of your existing technology, look at your systems, look at your equipment, look at your building, the, full envelope of the building, look at all your utility spend, water, steam, gas, electricity, waste removal, etcetera, and then come back with some very specific solutions based upon, the integration of all of our analysis of all your different projects and technology and and systems. And some of the projects and technology, that we find to be quite effective, LED lighting. I’m sure that I would think that many of you have been approached in the last several years, if not by, lighting vendors. And many of you have probably implemented different types of LED lighting retrofits or used LED lighting in your expansion of existing facilities or in your new new construction.

 

LED lighting can be a very effective way to reduce usage and therefore overall cost in month 1 after your construction is complete. Combined heat and power, this is a a system and a technology that would be designed by our engineers, with expertise in this arena. And, basically, it looks at your electricity usage combined with your natural gas consumption and then determine the right factors and ratios to convert some of the, electricity usage over to gas usage. We would tie it into steam and other types of, resources and commodities that you may have use of on-site and then determine whether or not a combined heat and power system is gonna work for you on-site. Demand response programs, these are utility based, peak load reduction programs.

 

They vary behind, each utility and each state and behind each, each, independent system operator or ISOs. So the PGM programs are different than ERCOT programs in Texas or different than the CAL ISO programs in California, etcetera. We have expertise in all of these, types of programs behind each grid operator. THG, our collaboration partner, working with TRC members is a CSP, with expertise in demand response programs to see if if any of these programs will fit your profile and allow you to actually, receive payments from from the utility, for participation in a demand response program. Energy conservation measures, this can be anything from, obviously, a a very straightforward program to reduce lighting or turn off lighting at certain periods of time, ratchet down your HVAC, either, down your heating or your air conditioning at the increase the temperature at the right time without without changing, your habitat and environment in a way to affect your employees, your management team, or your guests.

 

But there are some very straightforward energy conservation measures that can be implemented very successfully. Wastewater treatment, We have engineers on the team that can do an evaluation of how you’re handling wastewater now, how it’s being treated, how it may be reused, and identify ways possibly to be more efficient and have better cost controls in that. Utility bill management, which we’ll speak about in more depth, is essentially is a portal based solution where a member utility account information is is, loaded up and retrieved, every month into the portal based solution so the member has access to it. 247 visibility gives you a lot of control and awareness of your costs and ways to to track spend, to benchmark, and to verify other efficiency measures that that you might be considering or implementing. Solar PV, our collaboration partner with solar expertise has worked all across North America, and we are in the process of implementing about a dozen solar programs now with commercial and industrial clients across the country.

 

Our collaboration partner there has done well over a 100 projects in the last 8 years. So it’s something that you may have considered, you may have looked at. Our our experts can take a look at that with you and see if a if a certain type of solar PV program might work for you, to reduce your overall cost, take you down the path of, renewability and sustainability, and, augment or complement your other electricity supply, resources on-site. HVAC replacement and optimization, pretty straightforward. I think I’ll help you understand what that means, but making sure that your HVAC equipment is as efficient as possible.

 

It can be tracked by using the utility bill management and usage profiles that we have on the portal. And then finally, backup power. Many of you will have on-site generation installed already for backup emergency purses purposes. We encourage that backup battery or generation generators to be used regularly to to test and make sure that they’re viable and ready when needed. The technology is advancing very quickly in battery and artificial intelligence so that solutions around battery and AI are very viable now for, many members, particularly in certain states, California being one of them, where the utility incentives are quite significant.

 

And when you marry a backup power, a battery, artificial intelligence solution, with managing your profile through the utility bill management, perhaps combining it with, demand response or some of the other technologies, you can have a very effective, management and energy reduction strategy. All of our programs are evaluated on an individual ROI basis. We also do look at each one though to be sure that from a holistic point of view, it fits squarely into your process. And and if you’re, considering or have recently implemented other efficiency measures or changes in your operations that that any one of these complements that and all ramifications of existing programs and those plans are, considered as we evaluate each of these programs. Lots of options, lots of opportunity, things that you’d wanna consider, perhaps not all at once, but certainly an evaluation based around a facility audit and then a report showing opportunities can be provided by our team.

 

Now for a brief message. I’m here today with Eric Kurgan of 6 Disciplines Consulting Services. We’re talking a bit about leadership development. To kick things off, why is leadership development such a hot topic? Well, research has shown us that an organization’s ability to hit its goals are directly tied to the performance of its people.

 

That shouldn’t come as a big surprise. But if we don’t have well trained, well connected, and committed people, then hitting our goals are virtually impossible. So we need to have structure to help people build skill. And in a tight labor market, where do those leaders come from? They really come from inside the organization.

 

So we need to have that skill set. We need to have those capabilities underway and being built within the organization so when that need arises, I can call on a pool of team members within the organization that might fit that need. And it goes beyond that. It’s not just a matter of, saying, hey, we’ve got some people on deck who can move into roles, although important. It’s also the people who are in their current roles because those skills really need to be developed and honed.

 

And unfortunately, the observation has been that there’s an expectation of performance when you’re in a given role. So if you have the title of manager, somehow we have this expectation that you should act and perform as a manager, whatever that definition may be in that organization, but that expectation is there. So there are many situations where those individuals haven’t been given great clarity in what the role is, and they certainly haven’t been given great training to help them be successful in that role, and there isn’t any ongoing coaching. So if you look at all those factors, you really need some form of leadership development in an organization in order for that organization to hit its goals, and that’s why it’s a hot topic. And where does the need exist in client organizations you’ve been working with?

 

Interestingly, at all levels. You know, we tend to think about individuals and organizations maybe just at the top level, the the GM or the director of a given role or the leader of the operation side of the business or the leader of the services side of the business. That’s where we tend to think. What we don’t think about are those folks who have leadership roles below that and even the layer below that. So we have regional managers or district managers or branch managers, and then we might even have supervisory roles in the organization.

 

And what I have found is that there’s very little emphasis placed on those next layer leaders. So emphasis is placed at the top layer, and they hire the most well connected, so they’re having conversations amongst themselves as as team members, with the CEO or president of the organization. So they’re well connected. However, that connection begins to fray the further we go down in the organization. So the messages become less clear.

 

The objectives become less clear, the methods that we want to be employed in the organization become less clear. And so we start to see that those people who are responsible for very important parts of the business just aren’t getting trained and aren’t getting the things that they need in order to be successful in that role. So if you go back to what we originally talked about at the beginning of this is if you don’t have good people in your organization doing the things you need them to do, it’s awfully difficult to hit those goals. Why do organizations seem to be hesitant to get their leaders trained? Well, interesting piece for that is that organizations tend to think about training as a checkbox.

 

So at the beginning of the year, we make a decision that Jason, as the leader of a given area in the company, needs to attend a training session so we can mark off that he actually worked on some development function or subdevelopment area in his job. And that checkbox concept just really doesn’t go very far because we don’t get them to the level that we need to get them to. We don’t get them trained to the the level that we need to get them to. There just isn’t much emphasis placed on training, and if it’s just a checkbox and we complete the checkbox, that that might be considered good, but it certainly doesn’t, carry forward and produce a result that we would like. The second piece of this is it’s often the first item that gets cut or postponed in financially challenging times or in times where we’re just plain time constrained.

 

So it’s very easy to say, well, we’ll postpone that. We won’t send Jason on this particular, training session or to this particular training session on this particular date because, financially, we don’t wanna do that, or we think we’re too busy to train Jason, so we can’t even check the box. So, unfortunately, it seems to be an area where we just don’t invest heavily enough in organizations to get people ready for the job that they’re in or prepare them for their future job. Why is this course different than other courses that are offered? Well, there’s several factors here.

 

One is that it includes all the layers in the organization, even potentially those who don’t have a direct report today. So that’s that’s very different. As I mentioned earlier, it’s very common to send somebody to that course, and that individual might be at a more senior level or you’ve picked 1 person in the organization to go build some skills because you think that maybe they have a future, role in the organization, so you’re trying to build some skill around that. But in this particular case, we’re trying to train all the layers in the organization. The second piece is it’s local.

 

So what we do is we bring the facilitator, the trainer to your facility or a facility outside of your your location, but they’re in your town so that we can get more people to participate in the in the session as opposed to having to fly them to a destination and pay for all that travel, pay for the airfare, and all the other pieces associated with it. The facilitator comes to you. The 3rd piece is that it really becomes a team building event. So the titles are checked at the door. So you’ve got individuals from supervisory roles at the Wash IO level to the senior leaders in the organization all sitting in the same course.

 

And, we do a really good job of splitting up people so that they’re not gathered up by their usual groups so that they gain the opportunity to work with someone whom they don’t normally don’t work with. And, this structure also helps develop a culture of openness and improve communication. We’ve seen some really dynamic changes in organizations in terms of having conversations that typically wouldn’t be held or have never been held. And so people have given the opportunity or given the opportunity to be very open and honest about, their observations and, how people behave, how people perform, how, the organization reacts to those, pieces. So the results have been very, very exciting and promising for organizations who go through this.

 

Can you describe what the training course looks like? Well, the first course there’s multiple courses, but the first course is referred to as self leadership. And, the self leadership course really covers, 10 lessons in small hands on group exercises. So we break the participants in the session into small 4 to 6 person tables, and this gives them a chance to work on given exercises together, which, again, builds, camaraderie and, allows them to build some skills. In those in those ten lessons, they begin to learn about openness and honesty, integrity and trust emotional intelligence.

 

What does it mean to be a customer focused organization, being agile in action, building an individual plan that you can manage. And then, overall, what’s the self development, outcome that you wish to have at the end of this particular event? So we work diligently to help those individuals gain, expertise or build some skills in in those various areas. The third element of it is that there are 3 assessments that are conducted, 2 of which are conducted prior, 1 during the workshop, to give some more insight to that individual about their behavior, how they perform, and how they’re perceived their their perceived performance. So we conduct something called a multi rater 360 survey, and that’s con conducted and completed by their peers, by their direct reports if they have direct reports, and or by their leader or manager.

 

We also have them conduct or complete rather a DISC behavioral assessment. This gives them an insight as to what their particular behavioral style is and then also allows them to gain some insight as to others’ styles, which improves communication. So when they learn how given individuals in the organization what their preferred behavior or preferred style is, it gives them a chance to adapt to their style so they can communicate at a better level. And the 3rd piece is something known as emotional intelligence. And, this assessment takes a look at that individual’s emotional intelligence or EQ, and gives us a chance to, work on another area of their behavior and, help them perform, help them communicate, and help them interact with their colleagues in a much better way.

 

And how do those individual assessments add value after the course? Well, because, it is a an an assessment that they have in their hands at the end of the the workshop, they can go back and study that assessment for 1 and see how, their behaviors or their given actions are perceived. And one of the things that’s a key outcome of this course is that we have them identify what are they going to work on as a result of this course. So what area could they improve upon? Is that an area where we want them to, have more patients?

 

Is that an area where we want them to, be a better listener? Do is it an area where people perceive them as being, unengaged and and disinterested? Whatever those perceptions might be, it may be an area for them to define and identify the steps that they need to take in order to, improve their performance and improve the way they they act. And, the the assessments can be used as a way to help identify individual blind spots. And so it’s a very good tool, not only for the course and the workshop, but also after the workshop.

 

Thanks again for joining us today, Eric. Hey. Thank you, Jason. Appreciate it. Now back to the episode.

 

In lighting, it’s, specifically that I, talked about before. It really is a turnkey solution, evaluation, installation, maintenance, and, funding. We have funding resources available if it’s something that that you would choose to to implement. Battery storage, artificial intelligence, I test I already touched on this. I wanted to describe this in a little more detail to show you what the battery storage AI is designed to do is to anticipate periods of peak usage, therefore, the highest cost, and take you off of, utility grid supply during those periods of peak supply when the costs are highest and maybe and move you to the battery, supply at that time and then revert back and forth as required.

 

But the programs do it automatically. No one even knows that that’s happening internally, but it’s a way to manage your spend and reduce your costs. Web based utility bill management is, a portal based solution, as I mentioned earlier, that is, managed for us and implemented by our collaboration partner, THG Energy Solutions. Chad Burden, vice president for THG, has joined us today. At this point, I’m gonna hand control over to Chad to take us through, the web based utility bill management solution, and then then we’ll proceed with the other things available through EPPI.

 

Chad? Hi. Thanks, Mike. As Mike said, I’m Chad Burton, vice president of sustainability services for THG Energy, and we manage the, the software kind of the back end, for managing utility bill data analytics. And so all the nice projects and, energy services that Mike mentioned early on, those can be, managed and measured, in the portal.

 

And, we’ve got a software solution that, basically centralizes and orchestrates the ongoing data collection for all of your utility bill types. So it could be gas, water, electric, waste, recycling. Anything really with the with the monthly utility bill can be managed in the software. And, what we do you know, and this is particularly useful for a customer that may be spread out over a a state or a region or even the, the whole nation. And they’re, you know, faced with having to log in to, individual, you know, gas, water, and electric, service providers in every small town and, you know, that gets overwhelming.

 

Data management, there’s lots of login credentials to to handle and it’s it, can be a burdensome process for, for really even a team of accounting folks. And so what we’re doing is we’re we’re really using, modern technology and communication programming to go off and acquire bills electronically straight from the utility service provider. So that as the bills, are made available to the end user customers, we’re, going in with our technology and grabbing those bills and pulling them into our system automatically so that, the computers are tying into the system, and and there’s no trying to get away from manual effort whenever possible. So what that does is that the end result, it it gives you a nice view of your use and cost spend, for your entire portfolio, but you can also drill into subsets or nodes within your corporate tree structure to look at, you know, cost, use, demand, or any other metrics, that are associated with your utility bills, even all the way down to an individual service account if you wanted to. And we can, customize the way that looks in the system.

 

It’s also useful for managing, peak loads and peak demand. You know, the the grid is changing, especially with renewables, hitting the grid, more, so than they ever have before. And, you know, even with utility scale solar and utility scale wind, what that does is is that, you know, renewables are intermittent and they’re unreliable. They do reduce your overall cost in certain cases, on long term contracts. But, the intermittent variability of the of the grid also exposes customers to, higher demand charges because that’s really the only way, you know, utilities are gonna be able to recoup their costs for their poles and wires.

 

And so with a a software system like this, we can actually pull in interval data or 15 minute data, 30 minute data that’s, associated with your smart meters on buildings, and we can pull that in automatically as well, so that you can spot trends and manage your peak load, accordingly. And in some cases, there are even market programs that allow you to, to participate in those and reap some pretty lucrative benefits from that. So after we’ve got your data all in kind of under one roof, there are many different ways you can utilize that. It could be used for doing surveys and, whether that be solar projects or any of the kind of things that Mike was talking about in the previous slide, to even using Energy Star as a as a kind of a benchmarking tool. And for those that aren’t aware, the benchmarking programs are are popping up all over the US.

 

I think there’s up to 20 of them now. They’re mostly in the larger markets, but, they’re designed to require buildings over a square footage limitation. Normally, it’s 25 to 50,000 square feet, but they’re required to submit their electricity, natural gas, and sometimes water to a buildings department of a city or a county, and, and that’s an ongoing annual process. The the the requirement or the the the, purpose of that was to get people kind of more aware of their their usage. But with those requirements become, additional duties and responsibilities for, facility managers.

 

So, we can help, provide, oversight of that and actually give you access to the information. So what we’re finding is is that corporate social responsibility program, CSR, or sustainability efforts across the US are popping up and and they’re becoming more ubiquitous in corporate governance reporting. And so, no matter what the goals of your particular, kind of, corporate requirements are or what you wanna do to report in your, you know, your your annual reports and it could be emissions related. It could be associated with energy or gas or waste or electric. We can help support that with the underlying data, that that goes into it.

 

We’ve been doing this a long time. THG’s, been been around for, you know, this is our 10th year, but we’re behind over 1200 utilities across the US. We manage over a 100000, service accounts across the US. We even have some, manage a couple of accounts overseas as well. We’ve got customers in all 50 states, and, most of the data that we manage, we manage it, electronically, and these are through those integrations, with those utilities, that that I talked about earlier.

 

This is, this is kind of the manifestation of of the process that I talked about of of going off and acquiring that information, pulling it into the portal, so that when a user pops in, they’re seeing the end results, of the information, you know, and it’s all viewable. We’ve got different ways you can pull it in via the via the mapping feature. We’ve got ways you can search for it by, you know, address. But the but the idea behind managing your data, in a software portal like this, is to allow you to come in, check against your k p KPIs or your goals, and, you know, we’ve got benchmarking tools. We’ve got weather normalization opportunities, where you can take out the, you know, the cooling degree days or the heating degree days, so that you can just look at operational variances.

 

You can even set baselines, if you’ve done one of those cool projects that, with APPI, like Mike was talking about. We can we can set a, basically, a flag in the in the in the sand and you can track against that over time. We can even pull in that interval data. You have most buildings across the US have interval data. We can pull that 15 or 30 minute interval data, and you can see when you’re spiking, when you’re setting those peaks, you know, because, when you set your peak, that’s kind of the, the high watermark on your facility where that utility is gonna look at you and always kind of bill you according to that peak demand.

 

So what we’re trying to do at THG is not just manage the the commodity itself, but also your demands and and make that visible and manageable for you as a facility owner. Turn it back over to Mike. Thank you, Chad. Some of the states, for instance, like Colorado is regulated for gas. There’s a few others that Oregon is regulated for electricity, but the market is very thin.

 

There’s not a lot of activity there. But wherever your locations are, please contact us, and we’ll talk about those, from a competitive opportunity for supply. But note that our solutions that we’ve talked about at the beginning of the presentation and, of course, our, portal platform that Chad was just describing is available for clients with only one location in in any state or multiple locations across many states. Some might be deregulated, some may not. What I wanted to do here was shift to the energy markets and give you a look at where the current electricity and natural gas, prices have been and where they are now.

 

If the electricity prices, PJM day ahead averages show prices over the last 10 years. These prices are shown in megawatt hours. These are, prices that were paid by the larger wholesale consumers buying in large megawatt blocks, typically. But there’s a couple of takeaways here that I wanna share with you. TRCA members are gonna be retail customers, so, your prices will vary from these wholesale prices, Sharon.

 

The price is really not the important point. The important point is this variability, this fluctuation in pricing, this risk associated with price movements over time. And if we made this even more granular, we can make it week to week, month to month, day to day, hour to hour, minute to minute. You see a lot more fluctuation. By working, with a consultant or internally with your team to manage your energy profile, when you’re buying, for how long, what type of structure you wanna implement when you’re buying.

 

You the goal is to avoid these peaks and avoid those high costs during the peak period, which can be accomplished by, different procurement methodologies as well as some of the technologies, that we talked about earlier around, demand response, battery AI, etcetera. The November, December 19 time frame, we’re just about at all time lows. So we hit a low back in, late 2,011. And if we carried this back another 10 years to the beginning of the 2000, you’d see that it’s it’s right about the same point. So we’re we’re telling clients, we’re we’re telling members of our associations that if you’re in the markets now, this is a good time to get the refresh pricing to take a look at what the forward market show.

 

I’ll get into that in a second. And if you’ve been, out of the market for some time, we can track the history and show you where things have been, share with you information about market’s, future pricing. Natural gas prices, this is per decatherm. Again, it’s essentially the same time period from late December through the current period in 19, about 10 years. The graphs don’t parallel each other exactly, but they do run somewhat in a mirror image but but not quite exactly a mirror image.

 

And that’s because particularly in the last 5 or 6 years, electricity prices do track natural gas future prices very closely. There is a slight lag in price movements on the electricity side after natural gas moves up or down. We do track that that variance and and use that in our decision making. At the end of the day, though, this variability, the, fluctuation, the price risk that you have if you’re not managing your, usage profile and your cost under under your supply contract. And then secondly, December 19 again, we’re at or near the all time lows again.

 

We’re down in the low $2 a dekatherm. So anytime you can look at buying gas now for future months from January out the next 5, 6 years with a $2 handle, you’re looking at a very good price opportunity. This shares with you some information around price benchmarks and trends that we create internally here at APPI. We have sister company called the Energy Research Council. The Energy Research Council is headed by doctor Jim Moore as a PhD in data analytics.

 

Jim joined us 8 years ago, after working in the, banking and the insurance industries to take a look at our data, all the price discovery that we get here every day. We have over 300,000,000 electricity price data points now in our library that Jim and his team analyze and benchmark and trend every day. It’s unique and, proprietary to APPI. We use it to advantage our clients as they’re looking at market opportunities. Some examples of the insights that we can gain from this information and the price benchmarking and trends, regardless of when your current contract expires, if you’re already using competitive supply, we can do the price discovery for you.

 

We have many clients with supply contracts that are currently in place that don’t expire until late 2023, some as as as long as 2024, that we’re doing price discovery for now. And the reason for that is where the forward prices are are low and we’re at an all time low now, it makes sense for clients to take a look and see what the market’s telling us about, pricing opportunities for you. We’ll do this price discovery and analytics for you as part of your member benefit program. So as as Chad reviewed with THG, here’s a little bit about APPI by the numbers. We were established in 1996, so we’re 23 years in.

 

We currently have, over 15,000 commercial and industrial accounts under contract, under management that we get data in at the initial stage and then during the course of our engagement with the client. So we manage all those accounts. For our clients, we have in house customer service that’s available full time to assist any member with any questions they might have about their about their invoices, about their bills, about their contracts, along with your dedicated consultant, whether it’s Dan Flaherty or one of our other consultants here and our customer service team, you always have access to, a team here at APPRI to help you understand your accounts. Any questions that you may have about it, we’re here to help. Importantly, for you all to to know and to, be able to appreciate is that our in house customer service is very active.

 

We resolve, nearly a1000 questions each year from our clients. Some are very simple. Some are more complex. It does involve getting, involved and interacting with your utility, with your supplier, other entities if needed to help you resolve these issues. We take on most of the responsibility and time in that so that your so that your time is reduced to a minimum, and you know that we’re always there to care for it.

 

In total, we have over 10,000,000,000 k w rates now under management in our electricity portfolio. We have almost 20,000,000, decatherms under management in our natural gas portfolio and our affinity endorsements with National State Trade Associations, including TRSA, now number 158. Since we started our business in 1996, we created our 2 core competencies simultaneously. One is, of course, we became expert energy consultants. Secondly, we became experts at working with and through national and State Trade Associations, including PRSA and their members to offer our energy services, whether it’s procurement, solutions, data management, just other consulting advice, mindshare, insights, intelligence, education, out to members as part of a member benefit program that all of you can participate in through TRSA.

 

As you heard from Michael, Dan, and Chad during the show, there are many ways to save on energy and utility costs in your commercial laundry. If you have any further questions or want a copy of the slides with more information on the options available for laundry operators, send an email to podcasts attrsa.org, and we’ll make sure to get you a copy of the slides as well as an answer to your question. You can also find more information on TRSA’s business solutions partners, like APPI Energy, online at www. Trsa.org. You can find the information under the resources tab on the website.

 

Thanks again to 6 Disciplines Consulting Services for their support of the Apple Itunes, Google Play, and Stitcher.