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Accelerate onboarding. Elevate performance. Deliver excellence.
About the RSR Quick Start and ProTrack Training
TRSA and Performance Matters have partnered to create the RSR Training—a comprehensive, self-paced program designed to prepare and build Route Service Representatives (RSRs) for success in just 4 to 8 weeks. Through real-world scenarios and expert guidance from seasoned industry professionals, this training ensures RSRs master essential responsibilities before progressing to more advanced tasks.
Two Tailored Training Programs
QuickStart
Ideal for new RSRs, QuickStart enhances the onboarding experience by building a strong foundation of skills, knowledge, and best practices. This program equips new team members to perform confidently and effectively from their very first day.
ProTrack
Designed for experienced RSRs, ProTrack offers a valuable refresher on core competencies and performance benchmarks. Whether you’re looking to sharpen your skills or stay aligned with industry standards, ProTrack supports continued growth and excellence across your team.
Together, these programs provide a complete training solution for entire RSR teams — whether they’re just starting out or looking to elevate their performance.
Training Highlights
- 52 New RSR Training Videos sequenced to build route skills.
- Customer-Focused Delivery: Learn how to meet customer expectations with timely, accurate service.
- Safety First: Learn critical safe practices in the facility, truck and at customer sites.
- Ethics & Core Values: Understand the principles that guide every RSR’s daily decisions.
- Hands-On Learning: Work side-by-side with a Route Training Partner for practical experience.
Click here to download a complete list of video titles
Featured Video Lessons
RSRs will learn or polish key route skills in just minutes a day through 52 impactful video lessons—each designed to train, test and sharpen new and seasoned RSRs. Every lesson includes a quick quiz to reinforce learning and ensure comprehension. Topics include:
Start of Day Routine
Build consistency and readiness from the moment your shift begins.
Pre & Post Trip Inspections
Ensure vehicle safety with quick checks on lights, tires, and cab essentials.
Safe Lifting & 3-Point Contact
Protect your body and prevent injuries during daily tasks.
Loading the Truck
Learn efficient techniques for organizing garments, mats, and bulk items.
Service Routine & Invoice Explanation
Deliver clean products and communicate clearly with customers.
Handling Customer Questions
Build trust through confident, informed responses.
End of Day Routine
Wrap up with soil sorting, cab cleaning, and final check
Pricing
TRSA Members: $299
Non -Members: $499
To purchase and enroll in Quick Start or ProTrack Training you will need to create an account on the Performance Matters website. Click below to create an account, enroll or learn more. Interested in enrolling a team ? Contact us about bulk pricing discounts.
