The Opportunity
We’re seeking a Customer Analytics & Success Manager who is equally comfortable pulling insight from a KPI dashboard as they are presenting it to a plant manager or a VP. This is not a traditional customer success role. You will serve as a trusted analytical advisor, translating operational data into stories that drive customer behavior, retention, and measurable improvement.
If you find yourself energized by asking “what does this metric actually mean for the customer’s business?” and then turning that answer into a compelling narrative, this role was built for you.
This is a full time, direct placement opportunity, working 4 days a week on site*
Compensation: Salary to increase based upon applicable years of experience
We offer a comprehensive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability insurance, life insurance, paid time off (PTO), paid parental leave, volunteer time off, and a Calm app membership. Our expanding wellness program supports your overall health and work-life balance.
Core Responsibilities:
• Own the full customer lifecycle: from onboarding through ongoing performance reviews, QBRs, and renewal conversations.
• Independently analyze SpindleLIVE dashboard data, including efficiency bands, opportunity hours, employee health scores, coaching ratios, and cost metrics, to identify trends, risks, and areas of opportunity for each customer.
• Translate complex, multi-layered KPI data into clear, customer-ready narratives delivered via email analyses, presentations, and live business reviews.
• Build and maintain customer-specific performance reports; proactively surface anomalies before customers notice them.
• Lead data-driven business reviews (monthly/quarterly) that connect Spindle metrics to the customer’s operational and financial outcomes.
• Partner with internal teams to relay customer feedback and advocate for product enhancements.
• Drive adoption by ensuring customers understand what the data means and how to act on it, not just how to log in.
• Monitor churn signals using platform usage data and proactively develop retention plans.
About Spindle:
Spindle, a division of Dober, builds the infrastructure for industrial operations to measure and improve their performance. Our SpindleLIVE platform gives customers real-time access to multi-layered KPI dashboards from corporate-level rollups down to individual facility metrics, enabling data-driven decisions across efficiency, labor, cost, and coaching performance.
Requirements
Required Qualifications
• 2+ years in customer success, account management, or a client-facing analytical role
• 2+ years of hands-on data analysis experience; must be comfortable working directly with operational datasets
• Demonstrated ability to interpret KPI dashboards and explain what the numbers mean in business terms, not just recite them
• Strong data storytelling skills: ability to build an email analysis or slide deck that walks a customer from “here is what we found” to “here is what we recommend”
• Proficiency in Excel or Google Sheets for data manipulation; experience with BI tools (Power BI, Tableau, or similar) is a plus
• Experience with CRM platforms (HubSpot, Salesforce, or similar)
• Exceptional written communication; email analyses and reports must stand on their own without a follow-up call to explain them
• Must have high level of interpersonal skills to handle sensitive and confidential situations
• Must be able to build rapport and communicate well with customers and all levels of the organization (Executive to floor team members)
• Strong organizational, analytical, and execution skills including a high degree of accuracy in performing daily tasks
• Experience with CRM systems such as HubSpot, ServiceHub, Salesforce, or BullHorn
Preferred Qualifications
• Experience in commercial laundry, or industrial industries
• Familiarity with ChurnZero, Pendo, or Asana
• Experience working alongside hardware/software product teams
• Proficiency in technical writing or content creation
• Bachelor’s degree or equivalent analytical work experience
Our Values
The right candidate will demonstrate and share our core values:
• Amaze Our Customers
• Courage to Create
• Promote Team Success
• Do the Right Thing
• Mutual Trust & Respect
• Positive Mental Attitude
• Open Minded to Change
Location
Woodridge
Illinois
60517
United States
