Meaningful and enforceable customer service agreements are critical to maintaining and growing revenues. Such contracts also are the only way to properly protect your capital. They should be straightforward, explaining exactly what you and your customer can expect from each other. TRSA General Counsel Steven John Fellman of Washington’s GKG Law, Washington, DC, describes such contracts as, “A true meeting of the minds in writing.”
 
Fellman, who has worked with TRSA and its members for 40-plus years, is a leading U.S. authority on these agreements. In recent years, he’s presented seminars at the Clean Show and Healthcare ...