It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so. 
—Mark Twain
 
If my first 100 days as TRSA president has taught me anything, it’s that you don’t know what you don’t know. The textile services industry is far more complex, involves far too much math, is regulated by too many agencies and departments, involves many “characters” and companies so diverse that similarities often end at the door to each facility, even when they are owned and operated by the same company!
 
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