The world as we knew it before mid-March has changed—perhaps irrevocably. Below are two brief anecdotes from laundry operators that illustrate what we’re taking about. In one account, John Shoemaker, senior vice president of General Linen & Uniform Service, Detroit, describes seeing a man picking up carry-out food in a “contactless fashion.” To do this, he holds up a paper to the window of his car, pays by phone with his credit card and pops the trunk open. When the food arrives; a restaurant employee drops off the order, snaps down the trunk and the customer drives off without a ...