“The operation was successful … but the patient died!” This classic post-mortem captured the impact of a surgical procedure that was performed with textbook perfection. The line has become a standard quip for how good intentions can yield unwelcome consequences; it’s applicable to our industry’s recent valiant efforts to be environmentally conscious that have generated unanticipated results.
 
Seven years ago, the Environmental Protection Agency (EPA) was on the verge of enacting regulations requiring the installation of air-monitoring systems at all commercial laundry facilities to ensure that human health was not at risk due to exposure to nonylphenol ...