In previous articles about Lean Six Sigma (LSS), we described how to “declare an all-out war on waste” (pg. 130, June 2009, Textile Rental). One weapon in that war is 5S. This program isn’t just a methodology; it represents a change in culture.
 
Many have experienced the anxiety that follows the commitment to a tour for a prospective or existing customer—the worry associated with wondering if the plant is clean enough to bring a major customer through it.  Companies commit countless overtime hours to cleaning the facility to ensure that it shows well for the customer. How ...