Last month, we spoke with some TRSA members who had shifted from the vendor/supply side of the laundry industry to become operators. Topics included their takes on matters of product quality, supply issues and customer service. This month, we query launderers who’ve become suppliers. Our focus isn’t on what they’re selling, but—rather—on what they view as quality customer service.
 
1999 was a banner year for a New York-area linen supply company. With a new, $2 million laundry facility under construction and an expanding roster of hospitality and food & beverage clients, the company’s prospects had never looked ...