While COVID-19 brought very few silver linings, one positive development for laundry operators is the fact that the need for social distancing to protect staff from the virus boosted an ongoing shift to internet-based training. That, in turn has helped companies educate staff faster and more cost-effectively on topics ranging from safety to fixing tunnel washer jams, training temps to feed ironers and much more.

“During the early days of the pandemic, online training served as one of the most accessible and compliant ways to share health, safety, and business-related information with our team,” says Andrew Thornbury, COO for Miller’s ...