It’s clear that many companies won’t emerge from the 2020 pandemic with the same business model that they had before. Some sectors of our industry have been particularly hard hit, and laundry operators have had to adapt in countless ways. Lean Six Sigma tenets teach us to make our processes as streamlined as possible, eliminate wasted time and costs, and to operate with consistent results. They also teach us to step back from reactionary management practices and use data to solve problems—all while meeting the customers’ stated and unstated needs. A very tall order, especially when within the time frame ...