Was there any upside to the COVID-19 pandemic? Certainly, nothing could compensate for the lost lives and economic devastation wrought by the virus itself and the lockdowns and supply-chain headaches it triggered. However, on a recent visit to Commercial Laundry Corp., Baltimore, we saw how this hospitality operator seized opportunities during the pandemic slowdown to fine-tune its operations for long-term growth.

Specifically, CEO Brandon Rosenblatt described how he and his team are working with a Microsoft Power BI program to pilot the development of an advanced “dashboard” capability that will give staff and managers a clearer and more comprehensive view ...