After querying operators and suppliers on the likely impact of artificial intelligence (AI) on their operations, we concluded that most are just beginning their journey down AI Avenue.

The common response was along the lines of this statement from Pablo Lucchesi, CEO of Crown Linen LLC, a six-plant regional hospitality chain based in Miami. “While we haven’t fully integrated AI into our laundry operations yet, we are leveraging AI to enhance and support other departments. This technology is helping us optimize various aspects of our business, and we’re actively exploring how it can be applied to further improve our laundry ...