In virtually every litigation, there are common denominators. Simply put, a party in the case or an equipment malfunction occurred inadvertently, causing damage to linen, machinery, personal injury or death. Litigation is not fun. Just ask anyone who has been involved in a case that went to a jury trial. Litigants must keep cool heads, especially on the discovery of an issue.

Finger pointing by well-meaning vendors and salespeople can easily sway your thinking. It’s important in any case that both sides act in good faith. If someone in the case is attempting to cash in on the other party ...