For a family-owned linen, uniform and facility services company, achieving a successful generational handoff is a key to success, particularly in today’s markets that are increasingly influenced by chains and private equity-funded regional groups. After visiting Arrow Linen Supply, a Garden City, NY-based laundry specializing in food and beverage (F&B) textiles, it appears that this company’s family leadership team has the skills and commitment necessary to thrive in today’s post-COVID-19 F&B market.

“We are one of the few companies that have family, and I think that’s what makes us successful,” says John Ambrose Magliocco, 92, who remains active in the ...