During TRSA Immediate Past Chairman Michael Potack’s farewell address at this year’s Annual Meeting, he concluded his speech with the following statement: “In 10 years, this industry will be populated by two types of companies: excellent companies or nonexistent companies.”
 
Mr. Potack is exactly right. The survivors in our industry will be the ones that maximize efficiency, customer service, sales growth and profitability. In order to be a survivor, textile service companies must look beyond their own plants and seek out new and innovative ideas from other operators and vendors. They also must continually educate themselves and ...