As those who attended last month’s Leadership & Legislative Conference at the Gaylord Hotel & Conference Center already know, this is a hospitality venue that emphasizes quality—from its glittering glass façade to its distinctive fine-dining establishments and well-appointed guest rooms. Naturally, the operators of this high-profile resort/convention complex at National Harbor, just outside Washington DC, expect no less from their in-house laundry management partner, Five Star Laundry-Washington DC. Maria George, the director of operations for the laundry, is determined to give them the highest standards of quality, while at the same time focusing on continuous improvement in all processes. “I’m ...