Why benchmark? If you know your customers and your costs and embrace quality, isn’t that enough? 
 
The simple answer is “no,” and the reason is competitiveness. For today’s modern laundry to keep pace with rivals, a company must measure in order to manage. But don’t take our word for it, ask the experts. For example, John Mackay, chairman, Mackay Research Group and the numbers expert for TRSA’s annual Industry Performance Report. He’ll say it’s virtually impossible to survive long in business without benchmarking.
 
A LEARNING AND SHARING TOOL
 
The practice of ...