We all know that effective communication is a key component of any manager’s toolbox. But how might you fine-tune your approach for diverse audiences? Plant-level managers oversee communications with a variety of people, broadly divided into internal and external groups.

With hourly staff, managers should promote a sense of teamwork with the aim of improving or sustaining productivity targets. It’s important to approach hourly staff in multiple ways. Communicating targets in a group setting ensures a common, consistent message. Everyone is aware of their individual piece as well, as with the goals for other departments. Moreover, it’s necessary to explain ...