As we regain a sense of normalcy, overcoming emerging challenges will continue to hinge on our ability to pivot, transform and adapt. During the pandemic and recovery, many of you have seen an increased demand for our industry’s services. However, potential growth has been hindered by labor shortages and the “great resignation,” plus supply chain and transportation issues, and inflation—all negatively impacting margins. Long- and short-term changes will remain constants and how quickly you can transform these challenges into opportunities will determine your success in 2022. Our industry sees the following as necessary for growth.

Emotional intelligence (EI) and empathy ...