The goal of running a safe commercial laundry largely comes down to communication…and especially how management and hourly staff view their respective roles in avoiding workplace injuries. In 2009, when Dennis Pieper accepted the general manager’s post at Mission Linen’s Eureka plant in Northern California, it had the worst safety record in the company. 
 
Today, safety at the Eureka plant has improved dramatically. In fact, by the time of Textile Services’ recent visit to the facility, it enjoyed the regional chain’s best safety record. Pieper credits this turnaround to his team’s emphasis on three objectives: empowering employees ...