When asked about the future of independent industrial launderers, Rich Kramer, president and CEO of City Uniforms & Linen, Findlay, OH, says his company’s competitive edge hinges on City’s ability to move quickly to meet customer needs. Lower staff turnover also helps City build long-term relationships with customers from its base in central Ohio that stretches 160 miles (414 km.) into Michigan and Indiana.

“We have that ability to be more nimble and focused,” says Kramer, a third-generation owner/operator. Another advantage is that “There’s a lot more continuity with our people.”

Kramer acknowledges that laundry consolidation—particularly on the industrial uniform side—will continue ...