While laundry operators such as Buanderie Blanchelle in Montreal have clashed over contracts with government-run healthcare OPLs and their government-employee union allies in Quebec (see pg. 22), the situation in western Canada, notably, the greater Vancouver area, has evolved on a different path.

Nearly three years ago, the four regional health authorities there, known as Vancouver Coastal Health (VCH) and their partner health authorities (FHA, PHC & PHSA), adopted a “Mutual Value Solution Process,” (MVS) for the health systems and their outsource laundry service provider. Their goal in this effort, also known as “Vested® outsourcing,” was to improve collaboration and ...