In today’s volatile commercial environment, where operators must cope not only with COVID-19—but also the labor shortages and supply-chain bottlenecks linked to the pandemic—the Entrepreneurial Operating System (EOS) pioneered by business analyst Gino Wickman, has taken on added prominence as linen, uniform and facility services companies and their supplier partners seek renewed growth through improved strategic approaches.

“When researching this program versus other systems I have seen in the past, I left reading the materials on EOS thinking ‘These things are obvious and simplistic business 101 concepts,’” says Karl Fillip II, president, NOVO Health Services, an Atlanta-based group of healthcare ...