I thought I was the company superhero, but it turns out I was the villain. I was what consultants call the “constraint to growth.” As the owner/operator of a commercial laundry, it felt rewarding to put in tough, long hours, day after day. The hours just came with the industry and the position. Tackling one decision after another, keeping every account happy, and putting my stamp on every facet of the operation provided a tremendous sense of accomplishment. But a superhero always finds another cat to rescue from another tree, and in the flurry of activity and doing everybody else’s ...