Following our recent report of survey results that showed a record-high 72 Net Promoter Score (NPS) among TRSA operator members, this month we can report that the association’s supplier partners also have set a new NPS record with a score of 69—the highest figure for supplier partners since TRSA began calculating their NPS scores in 2018.

“We’re delighted to see that now both operators and supplier partners have given TRSA its highest marks ever in these new NPS findings,” said TRSA President and CEO Joseph Ricci. “These scores have set a high bar that will inspire us to keep doing ...