At the Feb. 26-28 TRSA Tech/Plant Summit in Dallas, I had the opportunity to speak with several members regarding different types of technology projects that were in place, or soon to be installed, at various plants. A question repeatedly posed to me was, “Is this something I should do?” 
 
Those dialogues got me thinking about what motivates laundries to implement technology solutions. In all laundries, technology solutions can be broken up into two camps—production and front office. The justification for investing in production technology is easily quantified by reviewing a few basic ROI formulas. However, investing in ...