A key highlight of TRSA’s recent virtual Leadership Summit was the closing panel of four laundry operators from various sectors of the linen, uniform and facility services industry who exchanged views on how they’ve handled the COVID-19 pandemic, including relations with employees, customers and supplier partners.

Each of the speakers in the July 15 session titled, “COVID-19—How Did the Industry Respond…and How do We Recover?” cited the need for transparency in dealings with stakeholders regarding the pandemic response. The panelists included Jim Buik, TRSA chair and president of the Roscoe Co. Chicago; Cory Acton, vice president of operations for Magic ...