Textile Services recently interviewed Karl Fillip II, COO of NOVO Health Services LLC, Atlanta, on the COVID-19 crisis, particularly as it pertains to hospital customers and efforts to protect laundry employees. NOVO currently operates 11 facilities, mainly in the South and Midwestern U.S. Fillip’s responses appear below.

Has the production mix changed much due to the COVID-19 crisis? If so, how?

We have not seen any major changes to our core product mix, but overall volumes are down. This is partially related to clinics closing down and also the main hospitals freeing up capacity for the potential surge ...