Hiring Without A Crystal Ball:

Cracking the Code of Top-Performing RSRs

How to ‘interview smarter’ by seeking independent ‘intra-preneur’ candidates focused on efficiency, ROI

By Nancy Roberts

Hiring and retaining great Route Service Reps (RSRs) isn’t just a challenge—it’s one of the biggest challenges laundry owners face. These customer-facing professionals do far more than just drive and deliver product. They build relationships, solve problems in real-time, and even create revenue through upselling. A great RSR is part sales rep, part troubleshooter and part brand ambassador.

So why is it so hard to find good ones?

Most owners ...