To survive and, ultimately, thrive in today’s technology-driven markets, linen, uniform and facility services operators and other service businesses must accept that fundamental business practices are likely to change. In fact, they could shift quickly and dramatically. When they do, unless you have a focus on innovation, you’re almost certain to falter—not unlike the animal species cited in Charles Darwin’s Theory of Evolution that fail to adapt to changing conditions.

That’s the message that attendees at the TRSA’s Leadership Summit in Chicago on June 13 will hear from keynote speaker Josh Linkner, a best-selling author/entrepreneur and high-tech venture capitalist who’s ...