When our industry looks at the issue of cross-training, you may find there’s no more important or relevant issue that we face. Why is this so?

The demands for laundry services are in part a reflection of changing lifestyles. These include a change in our personal lifestyles, in which we’re more aware and focused on hygiene from a business perspective. We also must come to grips with the reality that we must produce at a quality level never achieved before.

We are on the cusp of not only recovering from COVID but in fact exploding with new growth. Public policies ...