Every business engaged in a service contract has a moral obligation to its customer to meet the contract terms. When applied to linen, uniform and facility services, those terms usually boil down to supplying, laundering and maintaining reusable textiles. Unless explicitly stated in a contract, there’s no obligation to ensure a customer uses these items properly. You advise the account on the best ways to make the most of their investment in what you provide them, but they can ignore that guidance.

While you are likely not legally liable in such a situation, it doesn’t help your cause. Getting involved ...