Is having a quality manual helpful or necessary in your business? The typical drivers for creating a quality manual are often external—a customer requires you to produce one, or you are pursuing a certification that requires it. Or internally, there may be a need to help support a growing business to create consistency and high quality of work processes. At the root is a recognition that writing and maintaining a quality manual can be important for your business. There are many benefits to creating a quality manual, among them:

• Customers review the quality manual to ensure that your ...