When asked why Mohenis Services Inc. CEO Donald Struminger has been so successful, TRSA President and industry veteran Roger Cocivera describes a visit to one of Struminger’s plants in Philadelphia. 
 
Pacesetter 
 
In each of Struminger’s seven plants, Cocivera said, there is a three-ring binder that explains—in precise detail based on Struminger’s hands-on experience—how various operations should run. 
 
While visiting the plant with Struminger, Cocivera said that, “He noticed that the belts on one of the flatwork ironers were not the kind specified in the manual. He asked the plant manger, ‘Why ...