Today’s commercial laundry market is an urban jungle marked by rapidly emerging technologies, industry consolidation, financially constrained customers, rising utility costs and labor market instability.

After discussing these issues with industry leaders, we found that a key factor in operating a competitive laundry in the late 2020s is having the right people. If you treat them right, pay them competitively and give them the know-how they need to succeed, you’ll be miles ahead of competitors that aren’t doing these things. What’s more, you’ll have a better shot at dealing with various operational issues because you’ll have prepared your team to ...