Managing customer relationships poses critical challenges for every linen, uniform and facility services company.

That’s especially true when deciding how much emphasis to place on client outreach, including when, how and with whom to conduct it. Today’s operators face the added difficulties of inflation, labor shortages and economic instability fueled by an ongoing conflict in the Middle East. Each of these issues is putting pressure on client businesses.

But for operators, one constant remains: You and your team must set your own agenda for dealing with customers and ensure that you have the human and technological resources necessary to implement ...