As we enter a post-COVID world, I hear from many companies about their difficulties in recruiting staff. While it’s hard to hire good talent these days, I believe a more pressing concern facing our organizations lies not with recruiting but with retention. We hire plenty of employees. We need to do more to hold onto them.

This phenomenon isn’t unique to linen, uniform and facility services companies. According to the Bureau of Labor Statistics, 4.25 million people quit their jobs in January 2022. That’s up from 3.3 million a year earlier—a 29% year-over-year increase! This turnover results in significant costs ...