Steve DiFillippo, the owner of Davio’s Northern Italian Steakhouse, will give a keynote presentation on providing stellar customer service titled “Mastering Hospitality for Business” on Sept. 18 at TRSA’s 106th Annual Conference in Boston. DiFillippo, a successful restaurateur and author of It’s All About the Guest, has deep family ties to the linen, uniform and facility services industry. DiFillippo recently talked with Textile Services about his background, customer service philosophy and how he’s built his restaurant business from a single location to a nationwide brand.

What are your ties to the commercial laundry industry?

My uncle, Aldo (Croatti), started ...